At TopDigital, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
Refund Eligibility
We accept refund requests under the following conditions:
Digital Products & Services
Refunds are granted if:- The product or service was not delivered as promised.
- There is a clear technical issue that cannot be resolved.
Custom Logo Design
Refunds may be considered if:- The design process has not yet commenced.
- The final product is significantly different from the agreed-upon design brief.
Non-Refundable Items
Refunds are not available for:
- Completed logo design projects with client approval.
- Any modifications made after delivery.
- Change-of-mind requests.
Refund Process
To request a refund:
- Contact us at support@digitallypl.us/ within 7 days of receiving the product or service.
- Include your order number and a detailed explanation of the issue.
- Our team will review your request and respond within 5 business days.
Refund Approval
If your refund is approved, the amount will be credited back to your original payment method within 10 business days.
Contact Us
For any questions or concerns about our refund policy, please reach out to us at:
Email: support@digitallypl.us/
Website: https://digitallypl.us/